{"id":2851,"date":"2021-06-11T12:01:39","date_gmt":"2021-06-11T12:01:39","guid":{"rendered":"https:\/\/www.gomystery.dk\/handelsbetingelser-privatlivspolitik\/"},"modified":"2025-08-04T12:09:44","modified_gmt":"2025-08-04T12:09:44","slug":"handelsbetingelser-privatlivspolitik","status":"publish","type":"page","link":"https:\/\/www.gomystery.dk\/en\/handelsbetingelser-privatlivspolitik\/","title":{"rendered":"Trade teams – privacy policy & cookies"},"content":{"rendered":"\t\t
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General information<\/strong><\/h3>

KonceptLab ApS<\/strong>
CVR no. 37850950
Address: Vestensborg All\u00e9 2B 1.th., 4800 Nyk\u00f8bing Falster
Email address: kim@konceptlab.dk
Phone number: +45 93882248<\/p>

The sales and delivery conditions below are valid for buy of articles on www.gomystery.dk for delivery in Denmark, however not on Greenland and the Faroe islands, unless other things have been agreed.<\/p>

Payment<\/strong><\/p>

We do not take card fees when you buy at KonceptLab\/Go Mystery. Please notice that GoMystery always is going to be paid in advance, and that the amount therefore has to be drawn at once.<\/p>

We accept the following payment methods:<\/strong><\/p>

Dankort<\/p>

Dankort \/ VISA-Dankort<\/p>

VISA<\/p>

MasterCard<\/p>

Maestro<\/p>

MobilePay<\/p>

We do not charge a fee for payment with debit cards or MobilePay.<\/p>

From the 14th<\/sup> of September 2019 it has become an EU-demand that all web shops use 3D-secure on all payments with cards in the EU. This means that there will be a 2 step verification via SMS or NemID, and it will not be possible to make a payment before you have been through this verification.<\/p>

Prices:<\/strong><\/p>

The shown prices on www.gomystery.dk are included 25% value added tax and in DKK.<\/p>

We make reservation for printing errors and sold out articles.<\/p>

Order confirmation:<\/strong><\/p>

When you have ordered an article with us, you will receive a receipt as our accept of your order. The invoice is attached in the mail, which you receive, when the order has been send. The enclosed invoice in the parcel must be enclosed, if the article is send back or at reclamation. The order confirmation is not final before we have approved it and you have received an invoice. We take sold out articles or errors on the page into account.<\/p>

Collection
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After payment the goods have to be collected in the shop, which is described www.gomystery.dk, and in the order confirmation. Remember to bring your online receipt when getting the game in the shop.<\/p>

Discount codes<\/strong><\/p>

Discount codes<\/p>

We do in some cases issue discount codes, which either give a percentage or a discount in Danish Kroner (DKK). Discount codes cannot be combined with other offers, and you can only use one discount code per order.<\/p>

Discount codes are only valid for the period, which is stated on them, and they can only be cashed once per customer.<\/p>

The right to annulment<\/strong><\/p>

As a consumer you have 14 days right to annulment, when you buy at KonceptLab ApS \/ Go Mystery.<\/p>

The annulment limit runs out 14 days after the day, where you have received your game.<\/p>

The limit involves that you have 14 days from the receipt to inform us that you will regret your purchase. You must send a mail to kim@konceptlab.dk via the standard annulment formula, which you find below in the trade terms.<\/p>

Is the packing of the article broken the articles are considered being used, and the right to annulment is annulled.<\/p>

Right to complaint<\/strong><\/p>

When you shop at KonceptLab\/GoMystery as a consumer, the rules of the Danish law K\u00f8beloven for purchase of articles is valid. This means, that you have a right to complain of 24 months.<\/p>

If your complaint is just, it means, that you either can change the article, can get the money back or get a deduction in the price, depending on the concrete situation.<\/p>

You have to complain within \u201creasonable time\u201d after you have discovered the error. If you complain before 2 months after the discovery of the error, the complaint will always be in due time.<\/p>

If the complaint is just, we will refund your (reasonable) freight costs. The article should always be returned in secure packaging. Do also remember to get a receipt for dispatch, so that we can refund your freight costs.<\/p>

You can complain through contacting us via mail to kim@konceptlab.dk or via phone +45 93882248.<\/p>

A complained article send back to us without you having contact with us will not be approved.<\/p>

Return of articles<\/strong><\/p>

If the send articles should not fulfil your expectations, you can send your order back and you can get the money back.<\/p>

Remember to attach a copy of the order confirmation or other documentation for your purchase.<\/p>

Return according to annulment will take place on account of the buyer.<\/p>

Return articles must be send to:<\/p>

KonceptLab ApS<\/p>

Vestensborg All\u00e9 2B 1.th., 4800 Nyk\u00f8bing Falster<\/p>

Denmark<\/p>

Refundment:<\/strong><\/p>

When we receive the article, we will check it, and you will get the amount back, which you have paid to us at the purchase.<\/p>

The amount will always be refunded to the same means of payment, with which you paid the purchase. If you for instance have paid with card, the amount will be transferred to the debit card, which you used at the purchase. The amount has according to the consumer law to be paid back, before 14 days from receipt of the item. However we strive to pay back the money immediately after receipt of the return article\/articles.<\/p>

PLEASE NOTE: You can loose your purchase amount. This happens if the value of the article is reduced, because:<\/p>